Refund policy
Effective date: October 21, 2026
This policy explains refunds for top-ups and gift card purchases on GemePoint.
1. Points are not refundable for cash
Points cannot be exchanged for cash or refunded to the original payment method. Points never expire and can be used for gift cards at any time.
2. Gift cards cannot be returned
Gift card serial numbers are worth cash, so they cannot be returned or exchanged once sold. Check the value and the games or services it works with before you buy.
3. Cards that cannot be delivered
Points are held when you buy and deducted only when the serial numbers arrive. If a card cannot be delivered, nothing is deducted, the held points become available again, and we email you.
4. Top-up problems
If you paid but the points did not arrive, or you were charged twice, email support@gemebuying.com within 7 days of payment with your top-up order number. Once we confirm the problem we will add the points or help refund the duplicate payment.
5. Exceptions
Support handles other special cases individually.
6. Contact
Refund questions: support@gemebuying.com.